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  • +86-21-64911960
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+008613391393652

SERVICE

  • Contact Us

  • Eu-Flo Pump Industries Co Ltd
  • Pump Expert of European Standard
  • Tel: 021-64911960
  • Phone: 13391393652
  • Email: info@cnwaterpumps.com
  • Address:Room 1506, 638 Heng Feng Road, Su He No.1 Mansion,200040.Shanghai,China

After-sales Service

Our company will supply service after the sale for the whole day. If you call us when you have any problem, we will respond in 2 hours.

Quality Guarantee

One. Pre-sale service guarantee:
1. Help customers select the models of our products according to the technical requirement. .
2. Supply the necessary documents for your ordered products, including products introduce, performance parameter, installation dimension, installation debugging, matters need attention and so on.

Two. The sale of service guarantee:
1.  As quality and quantity to supply the contract products on time.
2. As Fob price term, our company supply transport and quality insurance on the way for free in China.
3. As CIF price term, our company supply transport and quality insurance on the way for free from China to your sea ports.

Three. After service guarantee:
1.Quality guarantee: 12 months ;.
2.Within quality guarantee period, should the parts of pumps, motors, baseplates suffer damage which is not artificially caused, we will replace the unit immediately without charge.
3.If there is any problem during installation, our company will make installation plan no more than 2 hours after receiving your notice, and guide users to install and connect the pump units correctly.
4.Over the quality guarantee period: Our company is responsible for repairing, the cost of parts should be paid by the user.
5.Our company will supply service after the sale for the whole day. If you call us when you have any problem, we will respond in 2 hours.
6.For the maintenance, if you need, our company will teach the person who appointed by you. We will appoint a special person to guide you during the maintenance period. During the quality guarantee period, our company will guide for the normal maintenance service, including all the check, adjusting and lubrication for the system. Also if you need, we can send our technical engineers to help you at site.
7.Our company will service for you periodically when you use our products.
8.During using period, to make the products working very well, we will cooperate with you about products service.

Four. During for sale, on sale, after sale period, if you have any problem, our company will reply you or resolve it immediately.